FAQ

Frequently Asked Questions

Below are some common questions relating to our products, our store and our company.  If you have a question that is not answered below, please feel free to Contact Us!

All orders are shipped from our warehouse in Sherwood Park, Alberta Canada.

Processing Time

We’re dedicated to processing and shipping your order to you as fast as possible.  Most stock products are processed and ready to ship within 1-2 business days. If for some reason the item requires a longer processing time we will contact you right away.

Standard Ground Shipping Time

Here are the typical shipping times within Canada. This time does not include processing time.

  • Alberta: 2-3 business days
  • BC, SK, MB: 2-4 business days
  • ON,QC: 4-6 business days
  • NL,NB,NS,PEI: 5->8 business days
  • NWT, Yukon: 4-7 business days

All prices and payments are in Canadian dollars ($CAD). The $CAD is currently worth approximately 20% less than the $USD. US customers paying by Paypal will see the converted cost in $USD during the final stage of checkout based on Paypal’s daily currency conversion rate.

Payment by Credit Card or Paypal

We accept payment by Paypal or Credit card. A Paypal account is NOT required for payment. From the shopping cart, you have the option to check out using our secure server. We accept all major credit cards including MasterCard, Visa, and American Express

Ensuring your security while shopping on our site a top priority! To do this we employ the best security available for transmitting your personal information. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the green lock icon and the ‘https’ in the address bar, as opposed to the ‘http’ that is normally there for unsecured sites.  Many eCommerce sites only use SSL during the final checkout stage of the website however we have employed SSL security on every page of our website.

We have no minimum order requirements. You can order 1 straw or 10,000 from us!

Rinse the straws as best as you can under warm water. Stainless steel and glass straws can be put in a dishwasher.  We recommend using one of our straw brushes for the fastest way to ensure they are clean.

LENGTH

Cocktail Straws – 4.5″
These are good for a cocktail in a short glass.

Standard Straws – 7″ -> 8.5″
These are good for small to medium sized glasses.

Long Straws – 9.5″ -> 10.5″
This is the longest sizes of straw that are typically available.

DIAMETER

Slim/Cocktail Straws – 4->5mm
These are narrow like what you would get as a cocktail stir.

Slim/Cocktail Straws – 5->6mm
These are a standard diameter good for juice, pop, milk, etc.

Jumbo Milkshake/Smoothie Straws – 7->9mm
These are a wider straw good for thicker drinks.

Bubble Tea Straws – 10->12mm
These are the only straws big enough for the tapioca in bubble tea.

Please contact us and we can let you know when the item will be available.

Items qualify for return if it is unused and in all the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact us before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus any shipping fees. The return shipping fee is the responsibility of the customer submitting the request.